Privacy Policy

At West Malling Flowers, we are committed to protecting and respecting your privacy. This policy outlines how we handle your personal information in compliance with the General Data Protection Regulation (GDPR) and subsequent UK data protection legislation.

Why We Collect Your Data

We collect your personal information for two primary reasons:

1. To process your orders efficiently.
2. To provide you with the best possible service.

Consent

We will not send you marketing emails unless you have explicitly consented to receive them. You may withdraw your consent at any time by contacting us or by clicking the unsubscribe link in any marketing email we send.

Your Rights

You have the right to access, correct, delete, or transfer your personal data that we hold. You also have the right to object to certain ways we use your data, or to ask us to restrict the use of your data. To exercise any of these rights, please contact us at the address below.

Information We Collect

We may collect the following information:

• Your name
• Address
• Phone number
• Email address

We do not collect sensitive information without your explicit consent.

Accuracy and Retention of Data

We strive to keep your information accurate and up to date. You can request a copy of the information we hold about you at any time. If you find any inaccuracies, we will correct or delete them promptly. We retain personal data only as long as necessary for the purposes for which it is processed.

Security

We hold your information securely in accordance with our internal security policy and the law. Our website uses technology to ensure that your personal data remains private and secure.

Cookies

Our website uses cookies to enhance your browsing experience and to facilitate secure online transactions. By using our website, you agree to the use of these cookies. You can set your browser to refuse cookies, but this may limit your use of our site.

Data Breaches

In the unlikely event of a data breach, we will promptly notify you and any applicable regulator when we are legally required to do so.

Data Sharing

We do not share your data with third parties for their marketing purposes. We may engage service providers to process data on our behalf, under strict confidentiality agreements.

International Transfers

If we transfer your data outside the UK, we will ensure that it is protected to the same standards as if it were being processed within the UK.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through a prominent announcement on our website.

Contact Us

If you have any questions about this privacy policy or the information we hold about you, please write to us at:

West Malling Flowers
60 High Street
West Malling
Kent
ME19 6LU
United Kingdom

You can also email us with any questions or concerns.